I Need A Computer Guru's Help!

[LockMD]

Boot up this is the screen......

Here I press ESC and get this.......

From here I press ESC and Pause at same time, wait for 10+ minutes and get this screen.....

I hit ENTER and then it finally boots normal.......

Any Ideas? If its a bad hard drive okay I can fix that easily now that I seen a video (thanks for telling me that) but if its a hard drive issue wouldn't I have way worse problems and not even be able to get to this last screen at all? Once its up and running it works fine, only have the problem if I have to restart or power up for first time.

Thanks in advance for any help.

 

[Jambe]

How many sticks of memory? If two, remove one and boot. If that doesn't work, remove the other one and try again.
Or, when booting, tap ESC repeatedly instead of holding it down.

If still no joy, try reading some of the suggestions in this link:
http://h20566.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01443371

 

[NSTG8R]

If all else fails, these folks did me right on an Ebay deal. Looks/works like new laptop. $157 delivered.

http://www.ebay.com/usr/shop-arrow-direct

 

[LockMD]

How many sticks of memory? If two, remove one and boot. If that doesn't work, remove the other one and try again.
Or, when booting, tap ESC repeatedly instead of holding it down.

If still no joy, try reading some of the suggestions in this link:
http://h20566.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01443371

I'll try that, thanks Jambe

 

[Jeff Porter]

Boot up this is the screen......

View attachment 3524

Here I press ESC and get this.......

View attachment 3525

From here I press ESC and Pause at same time, wait for 10+ minutes and get this screen.....

View attachment 3526

I hit ENTER and then it finally boots normal.......

View attachment 3527

Any Ideas? If its a bad hard drive okay I can fix that easily now that I seen a video (thanks for telling me that) but if its a hard drive issue wouldn't I have way worse problems and not even be able to get to this last screen at all? Once its up and running it works fine, only have the problem if I have to restart or power up for first time.

Thanks in advance for any help.

Here's my thoughts: on your second screen, when it says "ESC .... Pause startup", I would take that to mean... it is doing its boot up thing currently and if you want to pause the startup, press ESC. So I would say, when you see this screen, don't press ESC or anything, just let it do its thing. Then when you see the Startup Menu screen, press Enter and hopefully it will boot in a normal amount of time.

So IF, and it's a big "if", this process allows you to boot it up normally, and it only takes a few minutes, I'd say you are good to go. Let us know how it goes. :-)

 

[bowers baldwin]

Boot up this is the screen......

View attachment 3524

Here I press ESC and get this.......

View attachment 3525

From here I press ESC and Pause at same time, wait for 10+ minutes and get this screen.....

View attachment 3526

I hit ENTER and then it finally boots normal.......

View attachment 3527

Any Ideas? If its a bad hard drive okay I can fix that easily now that I seen a video (thanks for telling me that) but if its a hard drive issue wouldn't I have way worse problems and not even be able to get to this last screen at all? Once its up and running it works fine, only have the problem if I have to restart or power up for first time.

Thanks in advance for any help.

My IT team suggested a BIOS reload/update, but myself I am still thinking bad HDD.

 

[LockMD]

Here's my thoughts: on your second screen, when it says "ESC .... Pause startup", I would take that to mean... it is doing its boot up thing currently and if you want to pause the startup, press ESC. So I would say, when you see this screen, don't press ESC or anything, just let it do its thing. Then when you see the Startup Menu screen, press Enter and hopefully it will boot in a normal amount of time.

So IF, and it's a big "if", this process allows you to boot it up normally, and it only takes a few minutes, I'd say you are good to go. Let us know how it goes.

Hmmmm that's logical

 

[LockMD]

My IT team suggested a BIOS reload/update, but myself I am still thinking bad HDD.

I tried hitting f10 the other day and it wouldn't accept the admin password we had set up The BIOS has its own separate password? if I do replace the HDD that wont effect the BIOS will it? argh! maybe I'll go gator's route and get a whole new laptop LOL

 

[bowers baldwin]

I tried hitting f10 the other day and it wouldn't accept the admin password we had set up The BIOS has its own separate password? if I do replace the HDD that wont effect the BIOS will it? argh! maybe I'll go gator's route and get a whole new laptop LOL

That would be the easy route.

 

[LockMD]

Here's my thoughts: on your second screen, when it says "ESC .... Pause startup", I would take that to mean... it is doing its boot up thing currently and if you want to pause the startup, press ESC. So I would say, when you see this screen, don't press ESC or anything, just let it do its thing. Then when you see the Startup Menu screen, press Enter and hopefully it will boot in a normal amount of time.

So IF, and it's a big "if", this process allows you to boot it up normally, and it only takes a few minutes, I'd say you are good to go. Let us know how it goes.

Sorry to take so long to get back......You were correct, no need to touch anything after the first ESC, just let it sit and the start menu did come up BUT....... not for 10+ minutes. So still a pain in the butt, maybe Santa will get her a new one for Christmas.

Thanks to everyone for your input.