I'm behind you if you can show they took $500 from your account. I moved up to the $500 level at the end of May. The bank you were using at the time should have your records for the transaction. I think they keep them for a minimum of seven years. But it might take a little time if it's already archived. Plus, if you made your deposit before 2014 if your memory of the total reservation number is correct, you actually have $900 credit to apply to your Elio ($500 deposit + $250 50% match + $150 30% bonus match for long time supporters.) I'm looking for good things soon.